SOFA CLUB - Privacy Policy

ABOUT THIS NOTICE

• Used lawfully, fairly and in a transparent way.
• Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

• Relevant to the purposes we have told you about and limited only to those purposes.
• Accurate and kept up to date.
• Kept only as long as necessary for the purposes we have told you about.
• Kept securely

If you have any questions about this notice or how we collect and use personal information about you please contact us using the details on our “Contact Us” page.

1. INFORMATION ABOUT US

1.1 We are Sofa Club Limited and we operate sofa-club.co.uk. We are a limited registered in England and Wales under company registration number is 08056877 and our registered office is at 6 Centrus, Mead Lane, Hertford, SG13 7SQ. Our ICO registration number is 00013824239.

2. CONTRACT INFORMATION AND OTHER CORRESPONDENCE

2.1 If you are an individual, when you place an order with us there will be personal information about you relating to that contract such as your name, contact details, order details, delivery details, and correspondence with us about the contract.
2.2 If you are an individual, we need certain information to fulfil your order and you must provide this in order to enter into a contract with us (or as required under that contract), if you do not, we may not be able to fulfil your order. Mandatory information fields are generally set out when you are placing an order, but in particular, you must provide 

2.3 Other correspondence or interaction (for example by email, telephone, post, SMS or via our website or social media accounts) between you and us will include personal information (such as names and contact details).  This may include enquiries, reviews, follow-up comments or complaints lodged by or against you and disputes with you or your organisation.
2.4 Social media. If we engage with you on social media, we may use information you share with us (including your social media handle or profile) or which is available from your account to inform our correspondence with you.
2.5 Facebook. If you visit our Facebook or Instagram page, Facebook may be a joint controller with us in relation to information Facebook collects about you regarding your visit to interaction with our page or its content. Facebook will provide us with Page Insights, which are aggregated data to help us understand how people are engaging with our page. Page Insights do not show us details of individual visitors. For more information on the responsibilities of Facebook and us in relation to our Facebook page, please see https://www.facebook.com/legal/terms/information_about_page_insights_data. For more information about how Facebook uses your information, please see https://en-gb.facebook.com/privacy/explanation.
2.6 Call information. We may also collect details of phone numbers used to call our organisation and the date, time and duration of any calls. Please note that if we record your calls to or from us, we will inform you of this at the beginning of the call.
2.7 We will keep and use that information to carry out our contract with you (if applicable), to comply with any legal requirements for us to maintain certain records or carry out certain verifications and money laundering checks, and/or for our legitimate interests in preventing fraud, dealing with a complaint or enquiry and administering your (or your organisation's) account or order and any services we offer, as well as to review and improve our offerings, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
2.8 Where your information relates to a contract, it is kept for a period of up to 7 years after your order (or, if later, any warranty or after-sales issue) to enable us to deal with any after sales enquiries or claims and as required for tax purposes.
2.9 Payment information is collected by our payment card processing providers and is retained by them in accordance with their privacy policies.
2.10 If your information is on social media, it will be retained in accordance with the relevant social media platform’s policies. Any other information set out above such as initial enquiries or correspondence which doesn't relate to a customer is kept for up to 7 years after the relevant matter has concluded.

3. MARKETING

3.1 We may collect your name and contact details (such as your email address, phone number or address) in order to send you information about our products and services which you might be interested in.
3.2 You always have the right to "opt out" of receiving our marketing.  You can exercise the right at any time by contacting us.  If we send you any marketing emails, we will always provide an unsubscribe option to allow you to opt out of any further marketing emails.  If you "opt-out" of our marketing materials you will be added to our suppression list to ensure we do not accidentally send you further marketing.  We may still need to contact you for administrative or operational purposes, but we will make sure that those communications don't include direct marketing.
3.3 We may use your contact details as necessary for our legitimate interests in marketing to you and maintaining a list of potential customers (including, in particular, if we collected them as part of a sale to you or a negotiation with you about a sale). Otherwise (in particular if you are not a customer and we haven’t discussed a sale with you) we will only send you marketing emails or texts with your consent.
3.4 We never share your name or contact details with third parties for marketing purposes unless you have specifically consented for us to do so. We do use third party service providers to send out our marketing, but we only allow them to use that information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.
3.5 We retain your details on our marketing list until you "opt-out" at which point we add you to our suppression list.  We keep that suppression list indefinitely to comply with our legal obligations to ensure we don't accidentally send you any more marketing.

4. WEBSITE INFORMATION

4.1 We may collect information about you and your use of our website via technical means such as cookies, webpage counters and other analytics tools.  This may include your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access a website.  We use this as necessary for our legitimate interests in administering and improving our website and its content, to ensure it operates effectively and securely, and to develop our business and inform our marketing strategy.  We may also create aggregate statistical data from that information (for instance, overall numbers of website visitors) which is not personal information about you.
4.2 We, or third party advertisers, may also use this information to serve adverts on you.  Where those adverts are targeted, this may involve using website information and information we (or our third party advertisers) have obtained from third parties and an automated decision-making process based on information about your interests or status.  This won't include information such as your name or contact details.  Where our adverts are displayed to you using your information, your information is used as necessary for our legitimate interests in marketing to you or (if applicable) because you have consented to this when using our or a third party’s website.
4.3 The information described above about your use of our website may also be collected and used by third party advertisers and analytics providers using cookie technology.  You will have the option when using our website to accept or reject those cookies.  If you accept those cookies, your data will be collected and used by those third parties for their own advertising and analytical purposes.  For more information, please see their privacy policies.
4.4 Sharing or Like buttons. If you click a “share” or “like” or equivalent social media button on our website, the relevant social media platform may be a joint controller with us in relation to information that is sent to them about you regarding your clicking of that button (which may include the types of information which we collect about you as part of your visit to our website described above). Any information sent to a social media platform is used by them according to their privacy policies, and they will be solely responsible for that use and primarily responsible for providing you with information about any joint processing and enabling you to exercise your rights under data protection law. For more information on the responsibilities of social media platforms and us in relation to social media buttons on our website, please see the privacy notice of the relevant social media platforms.
4.5 For detailed information on the cookies on our site and the purposes which they are used for see our Cookie Notice.
4.6 We keep this website information about you for up to 12 months from when it is collected or the relevant cookie expires.
4.7 Third party websites. Our website may, from time to time, contain links to third party websites, plug-ins and applications.  Clicking on those links or enabling those connections may allow third parties to collect or share data about you.  We do not control these third party websites and are not responsible for their privacy statements.  When you leave our website, we encourage you to read the privacy notice of every website you visit.

Facebook - https://www.facebook.com/policy.php

Sofa Club works with Facebook to serve personalised adverts to people who use Facebook and Instagram.If you do not want to see those adverts, you can choose not to see these by updating your advertising preferences within Facebook.

Google - https://policies.google.com/privacy 

Google provides Sofa Club with the ability to track customer behaviour on our website. This monitoring allows us to understand key business processed and metrics. e.g. Website Traffic. Preferences can be updated at any time in the google settings.

Trustpilot - https://uk.legal.trustpilot.com/for-reviewers/end-user-privacy-terms 

As part of our commitment to continually improve our customer service, we ask our customer to review our products and service. This is done by our partner, Trust Pilot, sending an email invitation. Sofa Club only passed necessary information to Trust Pilot in a completely secure method to ask customer to review their experience.

ShareThis - https://sharethis.com/privacy

ShareThis provides Sofa Club with customizable social sharing tools, which makes sharing online content simple. Any user of a website can easily share anything on the web with their friends on social sites, such as Facebook, Twitter, Email, Digg, Reddit and more.

Zendesk - https://www.zendesk.co.uk/company/privacy-and-data-protection/

Zendesk provides Sofa Club with the ability to communicate and track customer requests. It keeps a log of conversations between customers and the support team, enabling us to process important requests between different areas of the business. Most information that we hold on Zendesk is critical for Sofa Club to process your order or support customer orders should you need any further assistance after your delivery. 

Shopify - https://www.shopify.co.uk/legal/cookies

This document is meant to explain the types of cookies and other tracking technologies that Shopify may place on your device, either when you are visiting our web properties, or if you are visiting the storefront of a merchant who uses our platform to power their site.

5. PHOTOS, CONTENT AND PROMOTIONAL MATERIAL

5.1 This is information about you which you provide to us (whether through our website or otherwise), or images or recordings of you which you allow us (or someone on our behalf) to take (including at our premises or events), for publication or display.  This may include reviews, comments, testimonials, photographs (including stock photos and advertising material) and videos.
5.2 We may display and publish this content (and, if relevant, attribute it to you) on our platforms as necessary for our legitimate interests in providing content and for promotional purposes (or, in some circumstances, because you have specifically consented to us doing this).  This information is kept and published or displayed by us for as long as we consider it relevant for those purposes.  You can ask us to remove or delete your content at any time (subject to any agreements about our right to use it) by contacting us.  If we are displaying or publishing the information based on your consent, you have the right to withdraw that consent at any time.

6. PROFESSIONAL INFORMATION

6.1 If you work for one of our customers, suppliers or business partners, the information we collect about you may include your contact information, details of your employment and our relationship with you.  This information may be collected directly from you, or provided by your organisation.  Your organisation should have informed you that your information would be provided to us, and directed you to this policy.  We use this as necessary for our legitimate interests in managing our relationship with your organisation.  If we have a business relationship with you or your organisation, we may receive information about you from your organisation.
6.2 We keep this information for up to 7 years after the end of our relationship with your organisation.

7. INFORMATION COLLECTED AT OUR PREMISES

7.1 Visitor information. We collect information about visitors to our premises.  We may record information on your visit, including the date and time, your name & employer contact details. If you have an accident at our premises, this may include an account of your accident. Visitor information is kept for a period of up to 5 years. If you have an accident on our premises, our accident records are retained for a period of up to 5 years
7.2 CCTV. We may operate CCTV at our premises which may record you and your activities.  We display notices to make it clear what areas are subject to surveillance.  We only release footage following a warrant or formal request from law enforcement, or as necessary in relation to disputes.  CCTV recordings may be kept for a period of up to 90 days (unless an incident occurs and it is necessary for us to keep recordings for longer to properly deal with it).
7.3 Wi-Fi. If you use the Wi-Fi which we provide at one of our offices, we will record [the unique identifier (MAC address) of the device you use and usage information (such as when and how long you were connected to our Wi-Fi for, and the volume of your data usage), this does not include information which is capable of directly identifying you]. We do not actively monitor your activity, and this information will only be accessed if we become aware of any illegal activity on our Wi-Fi system, or any abuse of it. We only disclose this information if we receive a request from law enforcement, or as necessary in relation to a dispute. We collect and use this information as necessary for our legitimate interests in maintaining our network security, and complying with our legal obligations when providing Wi-Fi access. The information is kept for [number] days after collection, unless we become aware of an incident which makes it necessary to keep certain information for longer.

8. APPLICATIONS, REFEREES AND EMERGENCY CONTACTS

8.1 We will collect and hold information on job applicants (including applications for work experience or internships), including information you provide to us in your application, or provided to us by recruitment agencies, as well as information on you from any referees you provide. We may also collect information about your professional history which you make available on LinkedIn, or which are on your employer's website.
8.2 We use this as necessary to enter into an employment contract with you, and for our legitimate interests in evaluating candidates and recording our recruitment activities, and as necessary to exercise and perform our employment law obligations and rights.  Where you voluntarily provide us with special categories of data, such as information about your race, health or sexuality, we will store this as part of your application on the basis that you have decided to make it public to us for this purpose, and to ensure that our record of your application is accurate so we can comply with (and demonstrate our compliance with) our obligations under employment law.
8.3 If you are successful in your application, your information will be used and kept in accordance with our internal privacy notice. If you currently work for us, or used to work for us, you can request a copy of this from us.  If you are not successful in your application, your information will be held for up to 6] months after the relevant round of recruitment has finished.
8.4 You must provide certain information (such as your name, contact details, professional and educational history) for us to consider your application fully.  If you have not provided all of this information, we may contact you to ask for it.  If you do not wish to provide this information, we may not be able to properly consider your application.
8.5 If you are listed as a referee by an applicant, we will hold your name, contact details, professional information about you (such as your employer and job title) and details of your relationship with the applicant.  We will use this information as necessary for our legitimate interests in evaluating candidates and as necessary to exercise and perform our employment law obligations and rights.  Your information will be kept alongside the applicant's information.
8.6 If you are listed as an emergency contact by someone who works for us, we will hold your name, contact details and details of your relationship with that member of staff.  We will use this to contact you as necessary to carry out our obligations under employment law, to protect the vital interests of that member of staff, and for our legitimate interests in administering our relationship with that worker. Your information will be kept until it is updated by that member of staff, or we no longer need to contact them after they have stopped working for us.

9. LEGAL CLAIMS

Where we consider there to be a risk that we may need to defend or bring legal claims, we may retain your personal information as necessary for our legitimate interests in ensuring that we can properly bring or defend legal claims. We may also need to share this information with our insurers or legal advisers. How long we keep this information for will depend on the nature of the claim and how long we consider there to be a risk that we will need to defend or bring a claim.

10. WHY ELSE DO WE USE YOUR INFORMATION?

10.1 Common uses of your information.  We will only use your personal information when the law allows us to do so.  Although in limited circumstances we may use your information because you have specifically consented to it, we generally use your information in the ways set out in this notice because:

11. INFORMATION WE RECEIVE FROM THIRD PARTIES

11.1     We may also receive information about you from the following sources:

11.1.1  Our service providers.  We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) who may provide us with information about you, to be used as set out in this privacy notice. 
11.1.2  Businesses we have bought.  If we have acquired another business, or substantially all of its assets, which originally held your information, we will hold and use the information you provided to them, or which they otherwise held about you, in accordance with this privacy notice.  If we are reviewing whether to acquire a business, or substantially all of its assets, which holds your personal data (whether you are a customer or employee of that business or otherwise) we may receive limited personal data about you from that business or professional advisors involved in the transaction, as necessary for our legitimate interests in making decisions about that acquisition.  If we do not acquire that business, any information we receive about you will be deleted as soon as practicable following the decision not to acquire. 
11.1.3  Finance information. If you use a third party finance company, they will provide us with information in order to confirm and administer that arrangement. 

Klarna - https://www.klarna.com/uk/privacy-notice/

AfforditNow - https://www.afforditnow.com/privacy-policy/

Splitit - https://www.splitit.com/legals/splitit-privacy-policy/english/

DivideBuy - https://dividebuy.co.uk/privacy-policy/

Snap Finance - https://snapfinance.com/privacy

12. SHARING YOUR INFORMATION

13. WHERE WE STORE YOUR INFORMATION

14. DATA SECURITY

15. HOW LONG WILL WE KEEP YOUR INFORMATION FOR?

16. YOUR RIGHTS