BE SAFE, NOT SORRY!
No matter how careful you are, accidents will happen - so we suggest you be prepared. You can add a care plan anytime from when you place your order to 14 days after your delivery. If you would like to enjoy the next 5 years worry free, just add a care plan to your order at the checkout or contact us to add it on.All of our 5 Year Platinum Care Plans include a £50 cleaning kit for you to keep your sofa refreshed, however if there's an accident you can't clean, then your plan will take care of it. Here's how:
GET IN TOUCHWhen you have an accident, you simply go online or pick up the phone. All we ask is that you help us identify the problem.
TECHNICIAN VISITAn expert furniture technician or a cleaning specialist will always try to repair the damage or remove the stain.
REPLACEMENT SOFAIf a repair or stain removal is not possible we will source a brand new replacement part. If we are unable to get a part we will replace the complete product.
HOW TO CLAIM?To make a claim, you can go online at www.claim.castelangroup.com or give them a call on 01934 416 614
HOW MUCH IS OUR 5 YEAR PLATINUM CARE PLAN?
The price of our 5 year Platinum Care Plan is dependent on the cost of your order excluding delivery charge, this will be automatically worked out in the checkout to ensure you get there right level of cover. Please find a breakdown of our care plan costs below, remember that all of our 5 Year Platinum Care Plans also include a £50 cleaning kit
|Order Subtotal||Care Plan Price|
|£200.00 - £499.00||£100.00|
|£500.00 - £999.00||£125.00|
|£1000.00 - £1,499.00||£155.00|
|£1500.00 - £1,999.00||£195.00|
|£2000.00 - £2,999.00||£240.00|
|Food & Drink Spillages||Wear & Tear|
|Beaty Products||General Cleaning|
|One-off pet damage||Build up|
|Rips & Tears||Colour Change from sunlight|
|Burns||Manufacturing Faults Outside of Your Warranty Period|
WHAT IF I DECIDE TO CANCEL OR RETURN MY SOFA?
If you cancel or return your sofa and haven't made a claim, we will cancel your policy and you will be refunded in full. You can also cancel your policy within 14 days from receipt of Certificate of Insurance (which will be sent to you shortly after your sofa has been delivered).
You will receive your Certificate of insurance by email & any other documents a few days after your delivery, keep these as you will need them to make a claim.
You will receive your cleaning kit approx 6-8 weeks after delivery.
You can claim as many times as you need to over 5 years (the length of the policy) up to your indemnity value (the price of your furniture).
There is no excess and you'll have cover for parts, labour and replacement items up to the indemnity value of your policy.
You only pay a one-off fee and there are no annual renewal charges.
YOU WILL GET A £50 CLEANING KIT!
The cleaning kit is ideal for emergency cleaning and removal of stains from fabric around your home. The cleaning kit includes the following fabric care products:
1. Textile Cleaner - a very efficient cleaner for general soiling, perspiration and fatty stains.
2. Resistant Stain Cleaner - a product designed for cleaning resistant stains like marker, ballpoint pen, lipstick, make-up products, shoe polish and wax.
3. Stain Away - will clean most fresh stains and soiling from textile surfaces. It is a water-based product that penetrates into the surface to clean without harming your textiles. Use with a synthetic sponge.
ADMINISTRATOR AND INSURERPolicies are arranged and administered by Castelan Limited. Information on the insurer can be found on their website. Castelan Limited is authorised and regulated by the Financial Conduct Authority (formerly the Financial Services Authority).