Delivery

It’s always a good idea to grab a tape measure and size-up your doors and hallways to help plan the easiest route into your desired room. All of our sofas and chairs are delivered by a two-man delivery team, direct to the room of your choice. Our delivery teams are fully housetrained and highly skilled in fitting furniture.

THINGS TO CHECK BEFORE WE ARRIVE

Have you checked that the sofa or chair will fit?
Have you checked your delivery details are correct, including address and contact details?
Is there clear access and parking for the delivery drivers?

PLEASE NOTE WE ARE NOT ABLE TO...

Move existing furniture
Remove doors or windows

Once a delivery date is confirmed, cancelling your delivery within 96 hours of the date will incur a full charge.

DELIVERY CHARGES

Footstool only = £49
Any sofa/multiple products = £99

Delivered direct to anywhere on the UK mainland

Castelan Fabric Protection

Castelan Fabric Protection has been tried and tested and will give you the best chance of removing stains from your sofa. From spillages, natural oils or ink marks, don't panic, Castelan Fabric Protection will take care of it.

The Care Plan includes a £50 cleaning kit

So What's Covered?

Quite a bit, including accidental stains resulting from:

Drink spills such as coffee or red wine
Acidic and corrosive liquid such as vinegar and lemon juice
Food such as sauces or little sticky fingers
Ink such as biros, felt tip and permanent marker and paint
Accidental dye transfer from jeans or newspaper
Make-up, hair wax, or nail polish
Oil-based stains such as grease or tar
Adhesives and glues
Bleaches and other household cleaning products
Bodily fluids such as blood or vomit (not nice but good to know!)

Accidental damage resulting in scratches, rips and burns including:

One-off pet damage (not as a result of build-up)
Burns caused by cigarettes
Rips and tears caused by keys and belt buckles
Scratches caused by jewellery

You will get a cleaning kit which includes the following products:

Textile Cleaner - is a very efficient cleaner for general soiling, perspiration and fatty stains.
Resistant Stain Cleaner - is a product designed for cleaning resistant stains like marker, ballpoint pen, lipstick, make-up products, shoe polish and wax.
Stain Away - will clean most fresh stains and soiling from textile surfaces. It is a water-based product that penetrates into the surface to clean without harming your textiles. Use it with a synthetic sponge.
Textile cleaning cloth and a sponge

You can read full details HERE, which also tells you what's NOT covered by this Care Plan.

Not interested

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