TERMS & CONDITIONS

1. INFORMATION ABOUT US AND HOW TO CONTACT US

We are Sofa Club Limited and we operate sofa-club.co.uk. We are a limited registered in England and Wales under company registration number  08056877 and our registered office is at 6 Centrus, Mead Lane, Hertford, SG13 7SQ. Our registered VAT number is GB 135762896.


1.1 To contact us, please use the details on our Contact Us page.
1.2 If we have to contact you we will do so at our option by telephone using the telephone number you have provided to us, or by writing to you at the email address or postal address you have provided to us.

 

2. THESE TERMS

2.1 These are the terms and conditions on which we supply products to you.
2.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss. We may amend these terms from time to time without notice.

 

3. OUR CONTRACT WITH YOU


3.1 All orders made through our website are subject to our acceptance. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock or because we have identified an error in the price or description of the product.
3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 Mainland UK. Our website is solely for the promotion of our products to certain areas of the UK, for more information about where we deliver, please see our Delivery Page. Please check that page before placing your order. We do not accept orders from or deliver to addresses outside those areas.

 

4. OUR PRODUCTS


4.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. In particular, your monitor, or screen settings, or batching can affect how the colours of our items may appear on our website.
4.2 Although we have made every effort to be as accurate as possible, because our products are handmade, all dimensions indicated on our website may have a slight variation (up to 5cm).
4.3 If you buy the same products at different times we cannot guarantee they will match due to variations between batches. This includes exact colour match and exact measurements.

 

5. YOUR RIGHTS TO MAKE CHANGES


5.1 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

 

6. DELIVERY

 

6.1 Delivery costs will be set out in the order process. The prices displayed for items do not include delivery. More info can be found on our Delivery page

6.2 Arranging delivery. You will be informed of the likely approximate length of time until delivery at the point of order. Once your order is confirmed as available for delivery we will contact you to agree the delivery date. Where possible we will deliver on the first available van in your area as we are unable to store your furniture. Every effort is made to ensure that the approximate delivery date is accurate, but on rare occasions the manufacture of your order may be delayed due to circumstances beyond our control and we will need to arrange a new delivery date. We will, of course, make every effort to keep you informed. We do not offer any compensation for delays.

6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. In rare circumstances, we may have to cancel your order entirely, in which case we will refund you in full.

6.4 Please inspect your order. Please take a good look at your order once it has been delivered, and let us (and the delivery people) know if there are any issues.

6.5 Limits on delivery.

6.5.1 A responsible adult (18+) must be available to supervise and accept delivery.

6.5.2 We can deliver to third floor without a lift, or to higher floors where there is an adequate or working lift. If delivery is required to higher floors and there is no lift or the lift is not big enough to take the items, we will deliver to ground floor only and ask that you get help in taking the product upstairs.

6.5.3 Your property must be within 100m of a road or hard-surfaced track.

6.5.4 You must ensure it is safe for the order to be delivered to the relevant room in your house.

6.5.5 We will not be responsible if your order does not fit into your house. It will be your responsibility to measure the doors, hallways and rooms to ensure the sofa fits. If the order does not fit, we will assess the situation on a case by case basis acting reasonably to find a suitable solution. 

6.6 Re-delivery fee. We may charge you a £99 re-delivery fee if:

6.6.1 no one is available at your address to take delivery during the agreed delivery window (although we will contact you using the details you provided for further instructions);

6.6.2 there is no safe means of access to the place of delivery or we are otherwise unable to deliver because of the limits on delivery listed above; or

6.6.3 you cancel the delivery within 96 hours before the delivery date and want to rearrange delivery.

6.7 Collection by you. If you have asked to collect the products from our premises or have them collected by a third-party carrier, you can contact us to arrange collection from our premises during working hours. Once you or your third-party carrier collects the order, we will treat it as delivered and will not accept any responsibility or liability for any damage to your goods once they are out of our control. Any forwarding delivery is at your own risk.

6.8 The product will be your responsibility from the time we deliver it to the address you gave us in your order (or as otherwise specified in your delivery instructions) or you or a carrier organised by you collect it from us.

6.9 If we have to delay the delivery of a product to you by more than 30 days from the original estimated delivery date or change the product or discontinue it (for example, to deal with technical problems or changes in relevant laws and regulatory requirements or because of a lack of materials), we will contact you to tell you we will be doing this, unless the problem is urgent or an emergency. You may contact us to cancel your order if we do this and we will refund any sums you have paid in advance after you cancel the order.

6.10 We may cancel your order if you break the terms of the contract. We may end the contract for a product at any time by writing to you if:

6.10.1 you do not make any payment to us when it is due;

6.10.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to deliver the products; or

6.10.3 you do not, within a reasonable time, allow us to deliver the products to you.

 6.11 We are only able to help with issues on delivery to the delivery address on the order. If you are shipping your product to a country outside of the UK, we cannot be liable for any issues on delivery so please make sure the items are checked before being shipped.

7. CANCELLATION AND RETURNS


7.1 Your rights to cancel. You have a right to change your mind and cancel your order within 14 days of receiving it (unless the products were bespoke and made to your specifications).

7.1.1 To cancel, please contact us using the contact details at our Contact Us page

7.1.2 After you have cancelled your order, you must return the products to us within 14 days of cancellation.

7.2 Arranging returns. If you are entitled to cancel your order, you must contact us to arrange returns. Returns which have not been arranged with us will be refused. Any returns must be in an unused condition. Please refer to our Returns page for details of how to arrange a return. You must comply with the relevant process set out in that policy in order to complete a return.
7.3 If you cancel your order, returns will be at your cost.
7.4 We may reduce your refund to reflect any reduction in the value of the products, if this has been caused by your handling of them. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
7.5 Refunds. Any refunds are made using the method you used for payment within 10-14 days of your return of the products (or from when you provide us with evidence that you have returned your order). The maximum refund for delivery costs will be the cost of delivery by the least expensive delivery method we offer.


8. IF THERE IS A PROBLEM WITH THE PRODUCT


8.1 If you have any questions or complaints about the products, please contact us. We will try to resolve any issues that you have as quickly as possible and if necessary we will explain how to follow our complaints procedure. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Dispute Resolution Ombudsman and we are bound to follow any decision that they make. To find out more about the Ombudsman and how you might be able to use their dispute resolution service visit www.disputeresolutionombudsman.org or telephone 0333 241 3209.
8.2 We are under a legal duty to supply products that comply with our contract with you. Nothing in these terms will affect your legal rights.
8.3 All our products come with a 10-year frame guarantee and a 1-year manufacturer’s guarantee excluding ex-display models, unless otherwise stated. The guarantee starts from the date of delivery and offers cover against manufacturing defects or any defects which may arise, under normal use, through faulty factory workmanship, including sofa bed and recliner mechanisms. For more detail see our Warranty Page. This does not affect your legal rights.
8.4 If you move house, please make sure that your products are packaged, handled and stored properly. Any damage caused by moving (even if it only becomes obvious a while after moving) is not covered by our guarantee, and you will not be entitled to any refund, replacement or repairs in relation to it.
8.5 If there is a fault with your order and you let us know about it:

8.5.1 within 30 days of delivery you will be entitled to a full refund or replacement;

8.5.2 within the first 6 months from delivery, we will repair the item or organise a replacement; or

8.5.3 after the first 6 months, you must demonstrate to us that the item is faulty. If you can provide evidence to our reasonable satisfaction that the item is faulty and that the fault should not have developed within the relevant time (bearing in mind the use of the product, and its position within the market), we will repair the item or organise a replacement.

8.6 If you let us know about a fault with your order, we may need you to provide evidence of the fault, and we may need to carry out an inspection of the goods at your property, using an independent third party to determine the cause of the fault. We will also review the fault against any evidence regarding what condition your order was in at the point of delivery.
8.7 If a faulty product needs to be returned, we will pay for its return.
8.8 Ex display models are not subject to our manufacturer’s guarantee unless specifically stated, as they will have been used for some time. These models may have some damage which is taken into account in the price. You should carefully inspect any ex display models to ensure you are aware of any issues. This does not affect your legal rights.


9. PRICE AND PAYMENT


9.1 The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the product advised to you is correct.
9.2 The price of any product is the price in place at the date and time of your order. The price may increase or decrease at a later date but this will not affect your order. At the time of order, your payment will secure the current price of the sofa you order only.
9.3 Prices displayed online are for online purchases only, and are not guaranteed for sales through any other method.
9.4 If a price was displayed in error, and you ordered based on that price, we will let you know, cancel you order, and refund you in full.
9.5 We accept payment through the methods set out in our order process and only in UK Pounds Sterling (GBP). You must pay for the products before we dispatch them. We will not charge your credit or debit card until we accept your order.
9.6 Payment in full must be received (or, if you are using finance, finance must be arranged) before any sofa lead times begin, we will not arrange delivery with you or complete delivery until this point.
9.7 Please note that we reserve the right to not accept payment from debit/ credit cards which are not registered to the given delivery address. This is due to the tight fraud rules on our payment system which allows for 3D secure safe transactions.
9.8 If you use a third party financing service, we will not be part of your contract with them, and if you have any queries or issues regarding their service, please contact them directly.

9.9 Please note that all sale prices are for new customers only, any households cancelling or returning previous similar orders will not be eligible for this discount


10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU


10.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or any other matter for which it would be unlawful for us to exclude or restrict liability.
10.2 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any business related losses.


11. HOW WE MAY USE YOUR PERSONAL INFORMATION


11.1 Your personal information is used as set out in our Privacy Notice which can be accessed on our Privacy Policy page.
11.2 Please note if you use any third party financing services, your information will be used by them in their own right. For more information please see their Privacy Policy.


12. OTHER IMPORTANT TERMS


12.1 When we use the words “writing” or “written” in these terms, this includes emails.
12.2 The contract is between you and us and no other person shall have any rights to enforce any of its terms.
12.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
12.5 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform (for as long as we are subject to the jurisdiction of that platform).

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