100 Day Returns

At Sofa Club, you can buy our sofas with confidence, as we offer a no-hassle 100 day return period, from the date of your delivery. We do everything we can to give you all the information you need to make an informed decision on your purchase. We encourage you to double check measurements, space in your room & colour schemes before purchasing. We offer free fabric samples to prevent any unexpected surprises on delivery.

You can use our AR technology on each product page to visualise the product in your room & we have all the product information you need on the product pages to help you shop.

If you get the item and you decide you don't want it, you can return it within 100 days.

100 DAY RETURNS POLICY

If you are not happy with your product, then you can return it within 100 days. Your 100 day period starts from your day of delivery.

Unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging or something similar.

Complete the Return Request form and we'll let you know how to return it, or arrange for a collection. Once it gets back to us, you'll receive a full refund (minus any collection costs, if you use our service).

HOW MUCH DO RETURNS COST?

If you need to return an item because its faulty, or we have done something wrong, You will not be charged.

If you are returning an item because you've changed your mind, you can return your item to our Outlet Warehouse free of charge. This must be pre arranged, any returns that are not arranged in advance will be rejected.

HOW MUCH DO COLLECTIONS COST?

If you would like us to collect your return, we can send our dedicated collections team for a £299 charge anywhere in the UK. (The collection fee will be deducted from your refund.)

Remember, unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging or something similar.

Our collections team will inspect the product on site with you to ensure that it meets the criteria.

PRODUCTS THAT CANNOT BE RETURNED...

We do not accept returns under this policy for items that are damaged, worn or have any other defects.

We do not accept return requests for items that have been delivered over 100 days ago.

We do not accept items that are not in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging or something similar.

We do not accept returns on orders where the returns policy has already been used against a prior purchase for the same customer.

We do not accept returns when we suspect dishonesty or misconduct on your part.

RETURN REQUEST FORM

FAQ's

Can I cancel my order?

Yes! You can cancel your order up to 2 working days before your delivery date, just contact us and we'll cancel and give you a full refund. It's as easy as that! If your order has already been delivered, you can use our 100 days return policy.

What if my sofa has been delivered and I don’t want it?
What if the item is damaged when it arrives, or I was sent the wrong item?
How long will my refund take?
What if I return my sofa and its damaged?
Do you offer exchanges?
We use cookies to optimise site functionality and enhance your experience. By continuing you agree to our Cookie & Privacy policy ×
More info Accept Cookies
x

//cdn.shopify.com/s/files/1/0228/1585/t/239/assets/chiswick-silver-fox-easy-clean-soft-touch.jpg?v=94184452803873586151654600286